RETURNING YOUR ORDER

Returns are no problem with us. Your purchase may turn out not to be quite what you hoped, and in that case you can register your return within 14 days. You can do this via our contact page, by sending us an email, or by sending the return straight to us with the form (see the bottom of this page). We always make sure you're refunded promptly once we've received your return.

As a customer, you pay the shipping costs for your return yourself, unless of course there is a problem with the order. We're known for our great customer service and high customer satisfaction, and we'd like to keep it that way.

You'll find all further information about returning an order on this page. If anything is unclear or you have a question, please contact our customer service at [email protected]

RECEIVED THE WRONG ITEM?

We process your order with great care, but occasionally something can go wrong. Have you received an item you didn't order, or is something unexpectedly wrong with the item? Please always contact our customer service at [email protected] before sending the item back. We'll make sure you receive the right item free of charge.

INFORMATION ON WITHDRAWAL & RETURNS

RETURNS

You have the right to cancel your order without giving any reason up to 14 days after receipt. After cancelling, you have another 14 days to send the product back. You will then be refunded the full order amount, including shipping costs. Only the cost of sending the return from your home to our webshop is at your own expense. If you exercise your right of withdrawal, the product must be returned to the seller with all accessories supplied and, where reasonably possible, in its original condition and packaging. To exercise this right, you can contact us at [email protected]. We will then refund the amount owed within 14 days of your return being registered, provided the product has already been received back in good condition.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Please note:
The right of withdrawal can only be excluded for products:

1. that are sealed: once the seal has been broken, these products cannot be returned;
2. that have been made by the seller according to the consumer's specifications;
3. that are clearly personal in nature;
4. that by their nature cannot be returned;
5. that can spoil or become outdated quickly;
6. whose price is tied to fluctuations in the financial market over which the seller has no control;
7. that are individual newspapers or magazines;
8. that are audio or video recordings or computer software whose seal the consumer has broken.

COMPANY DETAILS

Hilten Lederwaren B.V.

Oud Zevenaarsedijk 4

6913KM Aerdt

The Netherlands

[email protected]

06-39193974

KvK (Chamber of Commerce): 89121112

VAT: NL864885040B01

Withdrawal form

To return an item, you can send us an email with your order details or send the item back with the completed withdrawal form below.

Click here: Hilten Lederwaren withdrawal form

COMPLAINTS?

Sometimes things don't go quite as planned. We recommend that you first let us know about any complaint by emailing [email protected]. If this doesn't lead to a solution, you can submit your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.